Professional Services

FACT: 90 percent of the time, insurance companies deny air ambulance claims. Without a team that knows how to properly navigate the claims system, you’re missing out on serious revenue.

Air Ambulance Billing is 100 percent focused on getting your fixed wing out of network transport claims paid. Whether you haven’t had success getting claims paid, don’t have the time or staff to devote to tracking claims, not happy with the results of your current billing company, or just don’t want to deal with insurance companies, Air Ambulance Billing will help you on your way to claim payments.

Evolving services. Exceptional results.

Air Ambulance Billing puts an entire team to work for you at every stage of your insurance claim. We work seamlessly with your team, taking charge of your claims so you have more time to do what you do best – patient transport.  

  • Consulting: -  One of the most important services that we offer is operational consulting. Preflight discussions are paramount to the success of the flight and potential payment recovery.  

  • Benefits Checks: - The most common critical failure that can impact an insurance claim payment is a poor benefits check. As professionals, we conduct a thorough and accurate benefits check because we know the right questions to ask. As the industry changes, we adjust our process accordingly. Based on the information found in your patient’s plan, we’ll openly recommend how to proceed with the flight. 

  • Claims Submissions: -  We submit your claim immediately upon receiving all required paperwork, and keep you updated throughout the process. Our Claims Specialists stay on top of your claim, keeping your file in front of the insurance company until we get the results we want. 

  • Appeals: - No matter how clean the claim or how medically necessary the transport, the insurance company may still deny it. They count on you accepting the denial without a fight, as appeals can take months, costing your business considerable time and money. At Air Ambulance Billing, we don’t take “No” for an answer and we don’t think you should either. We work hard to overturn unjustified denials, eliminating the appeals burden with no upfront cost to you. 

  • Claim Payment Negotiations: - Once your claim is approved for payment, the insurance company often sends it to a third party in an attempt to reduce your final payment amount. Air Ambulance Billing is well-versed in third-party negotiations and goes to bat for you to ensure you receive top dollar for your submitted claim.

  • Rate Setting: - Every air ambulance provider needs to set their rates when submitting insurance claims. We’ll evaluate your program, utilizing state & national averages, our experience and industry knowledge to advise the best possible rates. 

  • ERISA Compliance: -  Our trained professionals keep current with all state and federal laws affecting claim payments.  

  • Legal Involvement: - We make every effort to resolve claims without legal involvement, but sometimes it can’t be avoided. In the event that all normal operations and appeals are exhausted and the claim is denied, Air Ambulance Billing’s in-house legal department may recommend necessary action against the insurance company to get your claim paid.

  • You go the distance for patients. Don’t get short-changed by insurance companies. Call us at 602-903-2131.  

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